Our Service Area

On-site service is provided from our Burnaby office throughout Metro Vancouver and the Lower Mainland, including:

Vancouver · Burnaby · Richmond · Surrey · Coquitlam · Port Coquitlam · Port Moody · New Westminster · North Vancouver · West Vancouver · Delta · Langley · White Rock · Maple Ridge · Pitt Meadows · Abbotsford

Service in Mission, Chilliwack and other Fraser Valley communities beyond Abbotsford is available with an additional travel charge, which we confirm with you before the visit.

Service Outside Our Standard Area

For locations outside the area listed above, or locations at a significant distance from our office (for example Vancouver Island, Victoria, the Sunshine Coast, Squamish, Whistler, the Interior or Northern BC), on-site service is available by arrangement only.

In these cases, all travel-related costs are the responsibility of the customer requesting service, in addition to the standard service fee, labour and parts. These may include mileage and fuel, ferry fares, flights, accommodation, meals and technician travel time.

Please call us at 604-566-9747 before submitting a request for these locations. We will confirm technician availability and the estimated travel cost before any visit is scheduled. Submitting an online request does not guarantee service outside our standard service area, and Babak Food Equipment may decline requests where on-site service is not practical.

How It Works

1. Submit the service request form with your equipment brand, model and a short description of the problem.
2. Our service team contacts you to confirm the details and schedule the visit.
3. A technician inspects the equipment on site and explains the recommended repair.
4. We complete the repair, or order the required parts and return to finish the job.

Service Fees

• The service fee covers travel within our standard service area and a 30-minute complete on-site inspection.
• Labour after the first half-hour is billed at $99/hour.
• Parts and accessories are extra.
• Regular service: within 72 hours, weekdays during business hours.
• Urgent same-day service: available, including after hours and weekends.
• Warranty requests: the amount is pre-authorized only. No charge is billed for valid warranty work.

Equipment We Repair and Maintain

Commercial refrigeration, walk-in coolers and freezers, ice machines, ovens and combi ovens, ranges, fryers, griddles, dishwashers, mixers, slicers, food processors and other commercial kitchen appliances from major brands. Learn more about our restaurant equipment service and repair and commercial refrigerator maintenance.

Frequently Asked Questions

Which areas do you service?

Metro Vancouver and the Lower Mainland, from Vancouver to Abbotsford. Mission and Chilliwack carry an additional travel charge. Locations farther away are serviced by arrangement only, with travel costs paid by the customer.

Do you service Vancouver Island or Victoria?

Service on Vancouver Island is by arrangement only. Ferry, travel and accommodation costs are added to the service fee. Please call us before submitting a request.

How fast can a technician arrive?

Regular requests are scheduled within 72 hours on weekdays. Urgent same-day service is available, including after hours and weekends.

What does the service fee include?

Travel within our standard service area and a 30-minute on-site inspection. Additional labour is $99/hour, and parts are extra.

Your Privacy

We are committed to protecting and respecting your privacy. Babak Food Equipment only uses your personal information to administer your account and provide the products and services you request. See our Service Terms & Conditions.