Service Terms & Conditions
Last updated: November 2, 2026
These terms apply to all repair, maintenance, warranty and installation service requested from Babak Food Equipment (“we”, “us”), whether submitted online, by phone or by email. By submitting a service request, the customer agrees to these terms.
1. Service Area
Our standard service area is Metro Vancouver and the Lower Mainland, from Vancouver to Abbotsford. Service in Mission, Chilliwack and other Fraser Valley communities beyond Abbotsford carries an additional travel charge. Service at any other location, including Vancouver Island, the Sunshine Coast, Squamish, Whistler, the Interior and Northern BC, is provided by arrangement only.
2. Travel Costs Outside the Standard Area
For service outside our standard service area, or at locations a significant distance from our office, the customer is responsible for all travel-related costs, in addition to the service fee, labour and parts. These may include mileage and fuel, ferry fares, flights, vehicle rental, accommodation, meals and technician travel time. We will confirm the estimated travel cost with the customer before scheduling the visit.
3. Acceptance of Requests
Submitting a service request does not guarantee service. We may decline or reschedule any request, including requests outside our standard service area or where on-site service is not practical or safe. If we decline a request, any amount charged for that request will be refunded.
4. Service Fees and Labour
- The service fee covers travel within the standard service area and a 30-minute on-site inspection.
- Labour after the first half-hour is billed at $99/hour.
- Urgent same-day, after-hours and weekend service is billed at the urgent rate shown on the service request form.
- All prices are in Canadian dollars and are subject to applicable taxes.
5. Parts
Parts and accessories are billed separately. Where parts must be ordered, a return visit may be required to complete the repair. Customer approval is obtained before parts are ordered.
6. Warranty Service
For warranty requests, the service fee is pre-authorized on the customer’s credit card only. No charge is billed for valid manufacturer warranty work. If the manufacturer determines that the issue is not covered by warranty (for example misuse, improper installation, lack of maintenance or power and water supply issues), the service fee, labour and parts are billed to the customer at our standard rates.
7. Payment
The service fee is charged when the request is submitted, except for warranty requests, which are pre-authorized. Remaining labour, parts and any travel costs are due upon completion of the service.
8. Cancellations and Access
To cancel or reschedule, please contact us at least 24 hours before the scheduled visit. If our technician cannot access the site or the equipment at the scheduled time, or the visit is cancelled with less than 24 hours’ notice, the service fee is non-refundable.
9. Customer Responsibilities
The customer is responsible for providing accurate equipment and location details, safe access to the equipment, and adequate utilities (power, gas, water and drainage) that meet the manufacturer’s requirements.
10. Limitation of Liability
Our liability for any service is limited to the amount paid for that service. We are not responsible for indirect or consequential losses, including lost food, product or business income, arising from equipment failure or service delays.
11. Privacy
Personal information provided with a service request is used only to provide the requested service and administer the customer’s account. See our Privacy Policy.
12. Contact
Babak Food Equipment, 7190 Randolph Ave, Burnaby, BC V5J 4W6 · 604-566-9747